At EDQM, a dedicated Customer Support team is available for your inquiries on orders, quotations, renewals, delivery, invoicing ...
From Mo - Fr : 9am-5pm 

Also availble 24h/24, 7d/7 

  • Online FAQ & HelpDesk to answer most commonly asked questions and reach the HelpDesk.
  • Visit EDQM's Web STORE for your requests for quotations or if you want to place an order (products, renewals or publications). 


  • Postal address : EDQM – Council of Europe, 7 allée Kastner, CS 30026, 67081 Strasbourg, France
  • e-mail: