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COVID-19 - Processing and shipment of orders

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18 March 2020
Strasbourg, France

Due to the global impact of COVID-19, there have been disruptions to flights as well as restrictions on the fulfilment of services by designated courier companies. Limitations on deliveries and extra precautions, such as quarantine and restricted capacity of customs are also causing some delays. 

Furthermore, the EDQM is experiencing delays in obtaining export permits for specific product groups. Therefore, exports requiring such permits will be subject to significant delays (not known today). 

The EDQM has implemented solutions to try to keep our service moving at a reasonable pace while following any precautionary measures deemed necessary, The EDQM aims to process all orders received within 3 working days from reception of your order and will provide you with an estimated date for shipping.  However, due to the ever-changing situation, we cannot guarantee any shipping dates, as delays may occur in all destination countries (especially for ice or dry-ice parcels).

We send our best wishes to all affected by the current situation and we look forward to returning to normal operations as soon as the situation allows.

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