Nearly 100 participants from 19 countries in Europe, representing national and European competent drug authorities, ministries of health, healthcare professionals, patients’ organisations, the pharmaceutical industry and pharmaceutical wholesalers, participated in an expert workshop focusing on “over the counter” (OTC) medicines and the importance of good classification practices in promoting medication safety and accessibility in Europe, co-organised by the Council of Europe’s European Directorate for the Quality of Medicines and HealthCare (EDQM) and the Croatian Agency for Medicinal Products and Medical Devices (HALMED) in Zagreb, Croatia.