Customer Care - Head of Section

Grade: A1/A2

Salary: from € 4 857 (A1) and € 6 207 (A2) per month (net)

Location: Strasbourg (France)                 

Reference: 1067/2025

Deadline for applications: 27 October 2025

Are you a dynamic leader with a passion for customer experience and stakeholder engagement?

The European Directorate for the Quality of Medicines & HealthCare (EDQM) is looking for a Head of Customer Care Section — and it could be you.

As Head of Customer Care, you will:

• Lead and inspire a dedicated team, fostering a collaborative and results-driven culture.
• Drive innovation in customer support and stakeholder engagement, including HelpDesk operations and donor relations.
• Enhance workflows and processes to boost efficiency and performance within the Department and rest of EDQM.
• Represent EDQM at trade fairs and other events, increasing visibility of our products and services.
• Support strategic initiatives including customer relationship management (CRM) development and online store enhancements.

What we’re looking for:

• A degree in marketing, business development, pharmacy, chemistry, biology, or a related field.
• At least 4 years of experience in customer care, stakeholder engagement, or marketing/sales in pharma, chemicals, or a related sector.
• Strong communication skills in English or French (and good knowledge of the other).

If you're passionate about people, innovation and ready to make a meaningful impact in public health, apply now or share with someone who’d be a great fit!

Submit your application using our online recruitment website and click here to find out why you should join the EDQM.

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