This section provides Frequently Asked Questions (FAQs) concerning the EDQM and its Quality, Safety and Security Management Systems.
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If you do not already have an EDQM HelpDesk & Publications Registration account or an EDQM Online Store account, you need to create a new account.
For more information on setting up your account and using the HelpDesk, please read the Manual. Once you are logged in, click on ‘HelpDesk’ and complete the question form. All fields should be completed. You can also attach a file to your message. Click on ‘Validate’ to send us your question. Once we have responded to your question, you will receive an e-mail alert. Simply log into your account and click on “My message Box” to read the response.