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Contact the EDQM
Frequently Asked Questions (FAQs)
Before contacting the EDQM, visit the Frequently Asked Questions (FAQs) section, as we may have answered your question already. This section provides answers to FAQs covering all the EDQM's activities. More than 200 FAQs have been identified. These have been organised into 11 different topics. We regret that we are unable to provide e-mail addresses on this website; however, you can e-mail us via the EDQM HelpDesk.
The EDQM HelpDesk
If after having checked through our list of FAQ’s you still have not found a response to your question, you may contact us via the EDQM HelpDesk.
- Select the topic and then the question that closely relates your query.
- Click on the link ‘I'd like to contact the EDQM for further information. Click here’.
- You will be taken to the EDQM HelpDesk & Publications Registration page. If you already have an EDQM HelpDesk & Publications Registration account, simply log in. Or, if you have opened an EDQM Online Store account, use the same e-mail address and password here. Otherwise, you will need to create an account.
- Once you are logged in, click on ‘HelpDesk’ and complete the question form. All fields should be completed. You can also attach a file to your message.
- Click on ‘Validate’ to send us your question.
Once we have responded to your question, you will receive an e-mail alert. Simply log into your account and click on ‘My Message Box' to read the response. Further information on how to use the HelpDesk can be found in the HelpDesk User Manual.
Media Contacts
If you are a journalist and have a question about the EDQM, you can telephone, or send a fax to Public Relations at our headquarters. Or, you can e-mail Public Relations via the EDQM HelpDesk.
If you have a question about the Council of Europe, please contact Central Press Office Media Contacts:
Telephone: +33 (0) 3 88 41 25 60*; Fax.: +33 (0) 3 88 41 39 11*; E-mail: PressUnit@coe.int
* leave out the 0 if you are dialling from outside France
Council of Europe Press Multimedia
Headquarters
EDQM - Council of Europe,
7 allée Kastner, CS 30026
F-67081 Strasbourg
FRANCE
Telephone: + 33 (0) 3 88 41 30 30*
Fax: + 33 (0) 3 88 41 27 71*
* leave out the 0 if you are dialling from outside France
Business Hours
Business hours are from Monday to Friday: 9:00 to 17:00.
The EDQM office is closed on Saturdays, Sundays and French national holidays.
How To Reach Us
Coming from Strasbourg Airport: A train link operates from Strasbourg Airport (Entzheim) to Strasbourg city centre (railway station). More information can be found on the Strasbourg Airport Website.
Coming by Tram: The EDQM is located 5 minutes walk from the stop Robertsau Boecklin on tram line E.
View a Local Area Map showing the EDQM's offices.
7 allée Kastner, CS 30026, F67081 Strasbourg, France - Tel. +33 (0)3 88 41 30 30 - Fax +33 (0)3 88 41 27 71
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